These Terms of Service (“Terms”) are a legal agreement between you and MatchRox, Inc. (“MatchRox,” “we,” “us,” or “our”) governing your access to and use of the MatchRox iOS application, website, and related services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
PLEASE READ SECTION 14 CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS.
1. Eligibility
You must be at least 18 years old to use the Service. By using MatchRox, you represent that you are 18 or older, that you can form a binding contract, and that your use complies with all applicable laws. The Service is not directed to persons under 18, and we do not knowingly allow them to register. At account creation, you must affirmatively certify that you are at least 18 years old by selecting the corresponding checkbox. The Service is offered solely to users physically located in the United States.
2. Your Account
You are responsible for the accuracy of information in your profile, including race history, pace, and availability.
You must keep your login credentials confidential and notify us immediately of any unauthorized use.
You are responsible for all activity that occurs under your account.
You may not create an account for anyone other than yourself, impersonate another person, or misrepresent your athletic history.
3. The Service
MatchRox helps HYROX athletes discover doubles partners, align on strategy, and prepare for race day. Features include partner matching, messaging, race planning, Apple Health integration, and optional paid add-ons such as the Race Strategy Pack and Performance Analytics. We may add, modify, or discontinue features at any time.
4. Subscriptions, Trials, and Purchases
Subscriptions are billed through your Apple ID via the App Store. Pricing, billing cycles, and free-trial terms are shown at the point of purchase.
Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period. Manage or cancel in your Apple ID Settings.
Race Strategy Packs are one-time in-app purchases tied to a specific race and are non-refundable once delivered, except as required by law.
If a free trial is offered, your subscription begins immediately after the trial ends unless you cancel beforehand.
All fees are non-refundable except where required by Apple’s policies or applicable law.
5. User Content
“User Content” means anything you submit to the Service: profile info, photos, race data, messages, notes, and feedback. You retain ownership of your User Content. You grant MatchRox a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and use your User Content solely to operate, provide, improve, and secure the Service. This license ends when you delete your User Content or your account, except for copies retained for legal, backup, or safety purposes.
You represent that you own or have the necessary rights to your User Content and that it does not violate any law or third-party rights.
6. Acceptable Use
You agree not to:
Harass, threaten, stalk, dox, or discriminate against other athletes.
Send sexually explicit, violent, or otherwise inappropriate messages, or contact minors in a manner that is predatory or inappropriate.
Misrepresent your identity, race history, age, gender, or athletic ability.
Scrape, crawl, or bulk-download athlete profiles or any part of the Service.
Reverse-engineer, decompile, or attempt to extract source code, models, or training data.
Use the Service to send spam, chain messages, solicitations, or advertising outside of features intended for that purpose.
Interfere with the Service’s security, integrity, or availability, or bypass any access controls.
Use automated means (bots, scripts) to create accounts, send invites, or game the matching algorithm.
Use the Service for any illegal purpose or in violation of any applicable law.
We may investigate and take action against violations, including removing content, suspending, or terminating accounts.
7. Partner Matching Is Not a Guarantee
MatchRox uses data you and other athletes provide to suggest potential doubles partners and generate race strategies. We do not verify the identity, representations, or fitness of other athletes. You are solely responsible for deciding whom to partner with, how and when to train, and any travel or meeting arrangements. MatchRox is not a party to any agreement between you and another athlete.
Performance Estimates and Goals. Race-time estimates, pacing targets, podium projections, fit scores, role splits, the Doubles Synergy Index, and similar outputs generated by the Service are statistical predictions based on the data provided and the algorithm in effect at the time. They are not guarantees, promises, or commitments that you or your team will achieve any particular finish position, race time, podium result, qualifying standard, or other outcome. Race outcomes depend on many factors outside MatchRox’s control, including but not limited to training adherence, course conditions, weather, equipment, the field of competitors, judging, injury, illness, nutrition, sleep, and individual performance on race day. MatchRox makes no representation or warranty that any user or team using the Service will achieve a podium finish, qualify for any event, or complete a race within any time. Setting a performance goal through the Service does not create any obligation, duty of care, coaching relationship, or fiduciary duty on the part of MatchRox. You assume all risk that actual outcomes may differ from projections, estimates, or stated goals.
8. Health, Safety, and Medical Disclaimer
HYROX training and racing involves physical exertion and inherent risk of injury. MatchRox is a planning and coordination tool, not a medical or coaching service. Pacing targets, role splits, and race plans generated by the Service are informational only and do not constitute medical, fitness, or coaching advice. Consult a qualified physician before beginning or changing any training or nutrition program. You assume all risks associated with training, traveling to events, and racing.
9. Apple Health Data
If you connect Apple Health, you authorize MatchRox to access and process the health data you approve, solely for the purposes described in our Privacy Policy. Apple Health data is never sold, never used for advertising, and never used to train third-party AI models. You can disconnect at any time in iOS Settings.
10. Third Parties and App Store Terms
The Service is made available through the Apple App Store. You acknowledge these Terms are between you and MatchRox, not Apple, and that Apple is not responsible for the Service or its content. Apple is a third-party beneficiary of these Terms and may enforce them against you. Your use of the Service must also comply with the Apple Media Services Terms and Conditions.
11. Intellectual Property
The Service, including software, design, branding, the Doubles Synergy Engine, and all related content (excluding User Content), is owned by MatchRox and its licensors and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purposes. All rights not expressly granted are reserved.
12. Feedback
If you submit feedback, suggestions, or ideas, you grant MatchRox a perpetual, irrevocable, royalty-free license to use them without restriction or compensation to you.
13. Suspension and Termination
You may delete your account at any time from the in-app Settings. We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms, create risk or legal exposure for MatchRox, or if we discontinue the Service. On termination, your license to use the Service ends, and sections intended to survive (including Sections 5, 6, 8, 11, 14, 15, 16) will survive.
14. Dispute Resolution; Arbitration; Class Waiver
Please read this section carefully. It affects your legal rights.
14.1 Informal Resolution
Before filing a claim, you agree to contact us at legal@matchrox.com (with a copy to MatchRox, Inc., 530 E 72nd Street, 18A, New York, NY 10021, Attn: Legal) and try to resolve the dispute informally for at least 60 days.
14.2 Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held in your county of residence or another mutually agreed location, or by videoconference. Judgment on the award may be entered in any court of competent jurisdiction.
14.3 Class Action Waiver
YOU AND MATCHROX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims.
14.4 Exceptions
Either party may bring an individual action in small-claims court, and either party may seek injunctive relief in court for intellectual property infringement or unauthorized access to the Service.
14.5 Opt-Out
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@matchrox.com with your name, account email, and a clear statement that you wish to opt out.
15. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MATCHROX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT MATCHES OR RACE PLANS WILL PRODUCE ANY PARTICULAR RESULT, OR THAT INFORMATION PROVIDED BY OTHER ATHLETES IS ACCURATE.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MATCHROX AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR INJURIES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO MATCHROX IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $100 USD.
17. Indemnification
You agree to defend, indemnify, and hold harmless MatchRox and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your User Content, your use of the Service, your violation of these Terms, your interactions with, training with, or racing with any other athlete (including any doubles partner) you connect with through the Service, any claim alleging failure to achieve a projected race time, finish position, podium result, qualifying standard, or other performance outcome generated or suggested by the Service, any injury, illness, property damage, or other harm sustained during training, travel to or from events, or competition, or your violation of any law or third-party rights.
18. Governing Law and Venue
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Matters relating to MatchRox’s internal corporate affairs remain governed by the law of the State of Delaware as the state of incorporation. Except for disputes subject to arbitration, the exclusive jurisdiction and venue for any court proceeding will be the state and federal courts located in New York County, New York, and you consent to their personal jurisdiction.
19. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you in-app or by email before the changes take effect. Your continued use of the Service after the changes become effective constitutes your acceptance of the updated Terms.
20. Miscellaneous
Entire Agreement: These Terms and the Privacy Policy are the entire agreement between you and MatchRox regarding the Service.
Severability: If any provision is held unenforceable, the remaining provisions remain in full force.
No Waiver: Our failure to enforce any right is not a waiver of that right.
Assignment: You may not assign these Terms without our consent. We may assign them freely.
Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
21. Contact
MatchRox, Inc.
Legal Inquiries: legal@matchrox.com
Support Contact: support@matchrox.com